The responsibilities of an PRO include
Greeting people as they arrive in the store with a smile, shaking hands.
Assisting people with special needs
Directing people to the right counter as per their requirements.
Requesting people to fill the customer data forms and leave Feedback for the store.
Handing out bulletins or Ada visiting Cards.
Answer visitor's questions
Greet the customer's as they leave and provide assistance as needed.
Maintaining Data for the customers and conducting follow up calls for reviews and issues if any.
It is important that an PRO be friendly, honest, and willing to serve. It is an honorable position in the store requiring integrity, cordiality, and wisdom.
skills required : Effective communication and good spoken English and Hindi. Any other regional or international language will be an added advantage.
Salary : negotiable
The responsibilities of an CSS include
Provide customer assistance and support primarily via phone, email and chat for technical and customer account queries/issues.
Communicate effectively in a clear and concise manner.
Assist customers in placing orders or customizating them.
Proactively update and respond timely to customer inquiries.
Good communication skill in written and spoken English.
Change, Adaptability and Flexibility
Team and Collaborative Working
Excellent attention to detail
Excellent interpersonal Skills
Ability to maintain a positive attitude in a fast paced work environment
Dependable time management skills.
Industry: Fashion e-commerce
Qualification: Any discipline that provided sound knowledge of written English.
Salary : Based on competency