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Shipping and Delivery Policy

How soon is my order Shipped?

We start order processing within 24-48 hours after you have placed an order. Unless your order specifies any customizations or alterations, our aim is to ensure your order is dispatched within that period the initial 48-72 hours of the order being placed.


(Exception: This timeline may extend owing to any disruptions including but not limited to national holidays, government regulations, natural calamities or Act of God)


How is Delivery charge calculated?

For Domestic orders:

All pre-paid orders are eligible for free shipping, i.e.- no additional cost for any pin codes within the territory of India. Our shipping partners include FedEx, DTDC, Trackon, Gati, Rivigo and India Post.

All orders that are placed using cash on delivery as mode of payment are charged an additional cost of INR 60 (irrespective of the pin code or number of items ordered) as a logistic charge. Our shipping partners include FedEx and India Post.

For International orders:

We deliver products to every country that accepts orders with India as origin.

All international orders up till $300 will be charged $20 flat as shipping charge (irrespective of the total number of items ordered). Our prices are inclusive of all taxes ( except Import Duty, if applicable at your destination region). Our international shipping partners include FedEx, UPS, Aramex, DHL, DTDC.

When will my order be delivered to me?

Usually, the estimated time for delivery for any domestic order is 4-5 working days from the day the order was placed. For international orders, the estimated time of delivery lies between 7-8 working days.

However, in case your order included any customization or alteration requests, the delivery time may vary. For further details about estimated time of delivery, please connect with us via WhatsApp/ E-Mail.

(Exception: In some cases where delivery is not possible due to the destination address being located in an interior location, the logistic services- India Post may get in touch with you for pick-up.)

What if I am facing problems with my delivery?
In case you are facing any difficulty in tracking your order status, have not received your order or any such difficulties; please feel free to connect with us via WhatsApp/ E-Mail our customer support team will help you to the best of their abilities.

What if something is wrong with the order delivered to me?
Team Ada does everything they can to ensure top quality products as per the order of your requested reach your doorstep in the fastest way possible but if you find anything incorrect or incomplete kindly let us know!


In case the item/items you have received is/are inconsistent with the order placed by you, we will make necessary arrangements to rectify the same.


In case the order you receive seems damaged or tampered with, please do not accept the order from the delivery personnel and let us know so we can look into it. If you do accept it, make sure you mention on the form offered by the delivery personnel that you are receiving a tampered consignment and preferably take a picture, this makes it easy for us to look into what went wrong. Meanwhile, we will be ensuring you receive your order as per the invoice.

 

Contact us:

Call us on +91-522-4230306, +91-522-4013443

WhatsApp us on +91-8795160153, +91-9517318844

E-Mail us on support@adachikan.com