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Refund, Return & Cancellation Policy

In case you wish to Return or Exchange your order, or some items in your order:

 

Ada wants you to be happy with your purchases.We accept a return or exchange of your order (or some items of the order) within ten days after delivery of the order.

 

We request you to accompany your return along with the original receipt. The Tags on the product must be originally intact and the product in an unused condition.

 

The refund process for your order will be initiated once the return/exchange has been delivered to our warehouse. We will refund your due order amount in the form of Credit in your Ada Wallet for your future shopping with us.

In case you decide to cancel or modify your order, or some items in the order (PAN India):
 

We understand that you may change your mind or wish to modify an order after you have placed it. We request you to please connect with our Customer Support Team so that they can accommodate your request and make the necessary changes to your order.

Exceptions to Request:

  • We cannot accommodate cancellations/modifications if the order has already been dispatched from our warehouse
  • In case of modification, the requested product in place of the ordered product is available
  • In case of customization orders, the same is not already in process

 

Please note that order modification is independent of the fact that you may have bought the product during a promotion.

In case of pre-paid orders, the excess amount that you paid will be refunded to you in the form of Credit to your Ada Wallet which you can use for your future purchases.


In case you wish to cancel or modify your order, or some items in the order (International Orders):

We request you to please connect with our Customer Support Team so that they can accommodate your request and make the necessary changes to your order.

In case of pre-paid orders, the excess amount that you paid will be refunded to you in the form of Credit to your Ada Wallet which you can use for your future purchases.

Exception to Request:
 

  • You cannot cancel or modify your order once the shipment has been dispatched from our warehouse.

Cancellation Policy:

 

We believe in a ‘No Questions Asked’ Policy where the cancellation depends simply on whether the order has been shipped from our warehouse or not.

In case the order has not been shipped, our Customer Support team can assist you in cancelling your order, or some items of the order.

In case the order has been shipped and you wish to cancel the order, please let our customer support team know so they can put your request on record. In case the product is already out for delivery, all you have to do is reject the package and ask the delivery personnel to return the package to us. Once we receive the package, your refund to your Ada Wallet (in case of pre-paid orders) will be underway in no time.

 

Exceptions to Request:

  • You cannot cancel any item that has been customised on your request.
  • Ada reserves the right to cancel any order in case the products face quality issues, or in case of any unforeseen reason. You will be informed by our team if this happens.

 

Contact us:

Call us on +91-522-4230306, +91-522-4013443

WhatsApp us on +91-8795160153, +91-9517318844

E-Mail us on support@adachikan.com